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SmartestEnergy is the UK’s leading purchaser and supplier of energy generated by the independent sector.
They combine customer knowledge built up over 13 years with a uniquely flexible approach to service delivery. It’s their mission to help customers find the right energy solution for their business.
They offer a bespoke service with a range of fixed and flexible products to meet the specific needs of their customers, who range from large industrial users to high-street retailers.
Working with some of the UK’s biggest brands such as Saint-Gobain, Toyota Manufacturing UK, John Lewis Partnership and JLL SmartestEnergy help them achieve their energy goals. SmartestEnergy is a wholly owned subsidiary of the Japanese Marubeni Corporation.
The Ipswich, London and Glasgow based business:
Click on the following link to access SmartestEnergy’s latest contract terms for business energy customers: Smartest Energy Terms and Conditions Are SmartestEnergy’s contracts fully fixed? No, all elements of the SmartestEnergy price can be passed through. This means that when you agree a contract with SmartestEnergy the price can change through the contract term to reflect additional costs.
SmartestEnergy also reserves the right to amend the terms of the contract in exceptional circumstances. These include:
We are awaiting SmartestEnergy's policy on back billing. Many suppliers have voluntarily limited their back billing rights to two years and in some cases a single year. However equally a number of suppliers are not signed up to the Energy UK Back Billing standards and therefore, under the Limitations Act, are able to back bill their customers for anything up to 6 years. To find out more visit our Guide to Back billing.
In order to act on your behalf in securing your business a great energy deal SmartestEnergy require us to have a signed Letter of Authority from yourselves. The fastest way to authorise us to work on your energy supply arrangements is to use our eSign service to agree our Evergreen Letter of Authority.
Moving into a premise is known as a Change of Tenancy in the business energy market. It has also been termed a Change of Occupier or is known by its acronyms CoT and COO. However it is referred to, the opportunities it opens up are the same. This is great news for deal seekers. Whilst the existing supplier is obliged to continue to provide energy to the new occupier, the occupier is not obliged to take out an extended contract with that supplier. Indeed a Change of Tenancy customer has total freedom of movement and is free to accept a contract with a supplier of their choice There are however of course a number of rules and requirements. Firstly, as the new occupier, if you use energy you will need to pay for it, regardless of your contractual status. Secondly, you will need to identify as quickly as possible the identity of the existing supplier Thirdly, you will need to field calls from sales organisations and the existing supplier themselves offering you contracts of varying lengths to continue or to begin to supply the premises. As a result as a new occupier you will need to agree a new contract either with the existing supplier or with a new supplier of your choice. Not only that but you will need to inform the existing supplier as quickly as possible that you are the new tenant to prevent you being held liable for charges incurred by the previous occupier should they not have ended their agreement satisfactory. It can prove a real headache knowing whom to trust – whether it’s the old tenant, the landlord the current supplier, the pushy salesman ringing, knocking and emailing, the prospective new suppliers. That’s where Lloyd Energy comes in, by working on your behalf, identifying your existing supply arrangements, reporting your change of tenancy, ensuring you are not held liable for costs not incurred before your occupation and benchmarking contracts for your selection we can help you save time, money and a whole lot of stress.
The fastest way to authorise us to work on your energy supply arrangements is to use our eSign service to agree our Evergreen Letter of Authority. We’ll take care of all correspondence, handle all the loose ends and enable you to focus on establishing your business in its new premise. And what’s more once your contract is in place we’ll manage your supplier relationship from beginning to end, all part of the Lloyd Energy service.
SmartestEnergy do not operate a renewal letter policy, instead they remain in communication with their customers throughout the contract term focussing on ongoing service and contract extension negotiations. By working with Lloyd Energy we can provide you with a range of market leading options at the right time to suit your business in order to ensure you are getting the best possible deal from your energy supplier.
You are not required by SmartestEnergy to provide written notice of your intent to terminate your contract at the end of its fixed period. Take advantage of this freedom of movement by allowing us to provide you with a range of market leading options at the right time to suit your business.
SmartestEnergy does not operate a policy of auto-rollover contracts. Now, when as a SmartestEnergy customer, your contract comes to an end, if you have not contacted SmartestEnergy or have not accepted their renewal offers you will simply be placed on their '"Out of contract" rates. The "Out of contract" rates will be more expensive than a "Fixed Price Plan" but it will allow you to leave at any time. Of course it makes sense not to get to this point in the first place and so contracting well in advance is always recommended as even a short term stay on a "Out of contract" rates will be significantly more expensive than other options. At least however you can be safe in the knowledge that if you do make a mistake and fail to contract properly the cost of your error can be minimised. However by using Lloyd Energy you can avoid the potentially costly mistake of being exposed to variable rates. To find out more about rollovers visit our Guide to Rollover Contracts.
If you have provided termination notice to SmartestEnergy and expressed your intent for freedom of movement at contract end but you fail to leave SmartestEnergy’s supply you will be placed on SmartestEnergy’s out of contract rates. Don't be caught out! By using Lloyd Energy to manage your energy contracts we will terminate and manage your new contract seamlessly to ensure you avoid penalty rates.
SmartestEnergy's out of contract rates are 12.42p/kWh plus 88p/day. Even one week exposed to this level of charges mounts up, that's why clients taking our contract life management service makes sense: removing your exposure risk and letting you focus on your business confident in the knowledge that your energy contracts are in safe hands. To find out more visit our Guide to Out of Contract Rates
SmartestEnergy operate a Monthly, Variable Direct Debit meaning the amount you pay directly relates to the volume of energy you consume in the month. SmartestEnergy does offer cash/cheque payment terms however this is done so at a premium. To find out more visit our Guide to Supplier Payment Terms. SmartestEnergy provide online billing functionality as standard within all of their contracts meaning the end of paper invoices for their customers whilst providing convenient access to their account data. If you have a SmartestEnergy invoice and are in doubt feel free to fax us your bill on 0208 328 7788 or send it to info@lloydenergy.co.uk and we will help locate the information for you.
In line with the mandated rollout of smart meters SmartestEnergy installs meters for Profile 05-08 electricity customers. We are awaiting clarification of SmartestEnergy 's policy to inherit smart meters of any type and operating them with full smart functionality. To find out which suppliers meet your smart metering needs call us on 0800-208-8301. Go one step better and by appointing Lloyd Energy to manage your energy contracts you can take advantage of our smart meter offers. For more information on Suppliers’ policies on smart metering visit our Guide to Suppliers & Smart Meters.
SmartestEnergy currently only offer new connections and upgrade services to customers when they take out a new contract. If this doesn't suit your requirements, to find out which suppliers meet your connections needs call us on 0800-208-8301. Go one step better and by appointing Lloyd Energy to manage your energy contracts you can take advantage of our management fee free new connections and upgrades offer.
SmartestEnergy does not currently support meters supplied via IGT networks (Independent Gas Transporter). If your gas supply is delivered via an IGT network then SmartestEnergy cannot offer you a gas supply contract. To find out which suppliers meet your IGT needs call us on 0800-208-8301.
SmartestEnergy support all electricity meter types including Half Hourly (HH), Maximum Demand (MD), Seasonal Time of Day (STOD) and standard profile meters as well as 'related' meters.
SmartestEnergy offer green and renewable business tariffs through their access to 40% of the nation's renewable generation. For the reporting period 2013/14, SmartestEnergy’ Fuel Mix was:
And produced CO2 of 351g/kWh and High Level Radioactive Waste of 0.008g/kWh Over the same period the national average was:
Producing CO2 of 428g/kWh and High Level Radioactive Waste of 0.0017g/kWh
To find out more visit our Guide to Fuel Mix.
Does SmartestEnergy sound like the business energy supplier you’re looking for? If so call now on 0800-208-8301 or alternatively the fastest way to authorise us to work on your energy supply arrangements is to use our eSign service to agree our Evergreen Letter of Authority. Not sure if SmartestEnergy is right for you? If you’re looking at switching your energy supplier, we’re here to help you determine whether SmartestEnergy is right for you. We take the research, negotiation and paperwork off your hands and help you switch to a better deal with your choice of new energy supplier. How we help you switch your business energy supplier. Our team of energy experts can help you determine whether SmartestEnergy is going to be the right supplier for you. The service we provide is independent and impartial, making sure that you get exactly the right deal for your business.