Crown Gas & Power

The Crown Gas & Power Checklist

Security

• Are their prices fully fixed ? No, all contracts allow pass through of cost changes
• Do they include metering and transportation costs in the price? Yes
• Do they include FIT and RO and CFD in the price? Not applicable, gas supplier only
• What is their back billing policy?Anything up to six years
• Do they require a letter of authority? Yes
• Does the contract lapse on change of tenancy? Yes

Transparency

• Is your contract end date on the invoice? ? Yes
• Is your termination date on the invoice? No
• When will your renewal letter arrive? 60 days before end date
• When do you need to terminate? At least 30 days before end date
• Do they require termination letter by recorded delivery? Yes
• Will they rollover your contract? No
• How high are the out of contract rates 5.2p/kWh for gas customers

Convenience

• Do they mandate Direct Debit payment terms? Yes
• What are their Direct Debit terms? Variable, Monthly
• Do they offer Cash / Cheque payment terms? No
• Do they support reduced rate VAT declaration ? Yes
• Do they bill monthly or quarterly? Monthly
• Do they provide online billing? Yes

Services

• Do they install smart meters as part of the supply contract? Yes
• Do they support existing smart meters with full functionality? Yes
• Do they provide New Connection & Upgrade Services? Yes
• Do they support IGT meters? No
• Do they support all electricity profiles including half hourly? Not applicable, gas supplier only
• Do they support related and aggregated meters? Support aggregated but not related meters

Environmental

• Do they offer green and renewable products? No
• What is their Fuel Mix? Not applicable, gas supplier only

Other things to know about Crown Gas & Power:

The Bury based business:

• Offers flexible contract lengths from 28 day rolling through to 2 years;
• Operates a no call centre policy, talk to a UK based employee straight away;
• Requires a direct debit at the point of agreement;
• Provides a full site works solution covering meter upgrades and new connections for both gas and electricity;
• Will only consider customers with a credit score (Delphi) or more than 43;
• Credit checks potential customers using Creditsafe before quotation to ensure they can offer their best deals to you;
• Provides a web based e-billing system;
• Will not take on pubs, nightclubs or takeaways but will supply restaurants;
• Will only supply limited companies

Security

Click on the following link to access Crown Gas & Power's latest contract terms for business energy customers: Crown Gas & Power T&Cs Crown Gas & Power's contracts are NOT fully fixed. All elements of the Crown Gas & Power price can be passed through. This means that when you agree a contract with Crown Gas & Power the price can change through the contract term to reflect additional costs.

• Commodity: Inclusive, Fixed
• Transportation: Inclusive, Variable
• Metering: Inclusive, Fixed

Crown Gas & Power also reserves the right to amend the terms of the contract in exceptional circumstances. These include:

• Where a change in law occurs affecting delivery of the contract.
• Where the customer fails to fulfil their obligations under the contract.
• Where gas customers fail to use the stated consumption under the terms of the contract.

To find out more visit our Guide to Fixed Prices.

Back billing and Crown Gas & Power

Crown Gas & Power is not currently signed up to the Energy UK Back Billing standards. As a result therefore, under the Limitations Act, they are able to back bill their customers for anything up to 6 years. Many suppliers have voluntarily limited their back billing rights to two years and in some cases a single year. Crown Gas & Power lag behind many of their peers in this policy. To find out more visit our Guide to Back billing.

Crown Gas & Power and Letters of Authority

In order to act on your behalf in securing your business a great energy deal Crown Gas & Power require us to have a signed Letter of Authority from yourselves.

eSign - Fast, Convenient Online Approval

The fastest way to authorise us to work on your energy supply arrangements is to use our eSign service to agree our Evergreen Letter of Authority. We’ll take care of all correspondence, handle all the loose ends and enable you to focus on establishing your business in its new premise. And what’s more once your contract is in place we’ll manage your supplier relationship from beginning to end, all part of the Lloyd Energy service.

Change of Tenancy and Crown Gas & Power

Moving into a premise is known as a Change of Tenancy in the business energy market. It has also been termed a Change of Occupier or is known by its acronyms CoT and COO. However it is referred to, the opportunities it opens up are the same. This is great news for deal seekers. Whilst the existing supplier is obliged to continue to provide energy to the new occupier, the occupier is not obliged to take out an extended contract with that supplier. Indeed a Change of Tenancy customer has total freedom of movement and is free to accept a contract with a supplier of their choice There are however of course a number of rules and requirements. Firstly, as the new occupier, if you use energy you will need to pay for it, regardless of your contractual status. Secondly, you will need to identify as quickly as possible the identity of the existing supplier Thirdly, you will need to field calls from sales organisations and the existing supplier themselves offering you contracts of varying lengths to continue or to begin to supply the premises. As a result as a new occupier you will need to agree a new contract either with the existing supplier or with a new supplier of your choice. Not only that but you will need to inform the existing supplier as quickly as possible that you are the new tenant to prevent you being held liable for charges incurred by the previous occupier should they not have ended their agreement satisfactory. It can prove a real headache knowing whom to trust – whether it’s the old tenant, the landlord the current supplier, the pushy salesman ringing, knocking and emailing, the prospective new suppliers. That’s where Lloyd Energy comes in, by working on your behalf, identifying your existing supply arrangements, reporting your change of tenancy, ensuring you are not held liable for costs not incurred before your occupation and benchmarking contracts for your selection we can help you save time, money and a whole lot of stress.

Transparency

Your Crown Gas & Power invoice places the contract end date on right hand side of the first page of the invoice. This is underneath the gas unit price. If in doubt feel free to fax us your bill on 0208 328 7788 or send it to info@lloydenergy.co.uk and we will help locate the information for you. Crown Gas & Power commits to issuing its renewal letters at least 60 days in advance of your contract end date. This will contain Crown Gas & Power's proposal for your rates for the coming period. It may provide a variety of options or a single price. It will however not be the most competitive price available in the market as the renewal letter is designed for customers who don’t use an energy broker and as such are priced at a higher level than can be obtained in the market.

Terminating with Crown Gas & Power

Crown Gas & Power operate a number of policies regarding the written notice required before your contract ends to inform them of your intent to terminate your contract at the end of its fixed period. This can be confusing.

Contracts starting on or after 1st January 2014

For all contracts signed on or after 1st January 2014 you are not required by Crown Gas & Power to provide written notice. Instead you will fall onto Crown Gas & Power's Out of Contract rates if an alternative supplier does not come in for the supply on the next contract start date. This could prove a costly mistake.

Contracts starting on or after 1st January 2013 but before 1st January 2014

You are required by Crown Gas & Power to provide written notice at least 30 days before your contract ends of your intent to terminate your contract at the end of its fixed period.

Contracts starting before 1st January 2013

You are required by Crown Gas & Power to provide written notice at least 30 days but no more than 60 days before your contract ends of your intent to terminate your contract at the end of its fixed period. This is a very restrictive policy and must be closely managed to avoid the pitfalls of out of contract rates.

Rollover contracts and Crown Gas & Power

Crown Gas & Power does not operate a policy of auto-rollover contracts. Instead, when as a Crown Gas & Power customer, your contract comes to an end, even if you have not contacted Crown Gas & Power or have not accepted their renewal offers you will simply be placed on their out of contract rates. These out of contract rates will be significantly more expensive than a "Fixed Price Plan" but it will allow you to leave within 30 days of giving notice. Of course it makes sense not to get to this point in the first place and so contracting well in advance is always recommended as even a short term stay on out of contract rates will be significantly more expensive than other options. At least however you can be safe in the knowledge that if you do make a mistake and fail to contract properly the cost of your error can be minimised. However by using Lloyd Energy you can avoid the potentially costly mistake of being exposed to variable rates. To find out more about rollovers visit our Guide to Rollover Contracts.

Terminating but remaining on supply with Crown Gas & Power

If you agreed a contract before 1st January 2014 and have provided termination notice to Crown Gas & Power’s and expressed your intent for freedom of movement at contract end but you fail to leave Crown Gas & Power’s supply you will be placed on Crown Gas & Power’s out of contract rates. Likewise even if you haven't needed to provide termination notice to Crown Gas & Power because you agreed your contract on or after 1st January 2014 you will be placed on Crown Gas & Power’s out of contract rates. Don't be caught out! By using Lloyd Energy to manage your energy contracts we will terminate and manage your new contract seamlessly to ensure you avoid penalty rates.

Crown Gas & Power and Out of Contract Rates

As at their release date a Crown Gas & Power customer with a standard meter would be required to pay up to 5.2p/kWh for each unit of gas used whilst out of contract and a site specific standing charge of between 100p/day and 30000p/day. In addition to this a daily administration charge of 35p/day would also be levied on you. Even one week exposed to this level of charges mounts up, that's why clients taking our contract life management service makes sense: removing your exposure risk and letting you focus on your business confident in the knowledge that your energy contracts are in safe hands. To find out more visit our Guide to Out of Contract Rates

Convenience

Crown Gas & Power operate a policy of billing their customers on a monthly basis. Crown Gas & Power provide online billing functionality as standard within all of their contracts meaning the end of paper invoices for their customers whilst providing convenient access to their account data. Crown Gas & Power mandates a Monthly, Variable Direct Debit meaning the amount you pay directly relates to the volume of energy you consume each month. Crown Gas & Power does not offer cash/cheque payment terms. To find out more visit our Guide to Supplier Payment Terms. Click here for Crown Gas & Power’s VAT declaration certificate. To find out if your business is eligible for paying the reduced rate of VAT on your business energy bill visit our Guide to VAT Declaration. Your Crown Gas & Power invoice places the gas meter point reference number, the MPRN, on the middle left hand side of the first page of the invoice. This is underneath the supply address and headed "Meter Point". If in doubt feel free to fax us your bill on 0800-208-8301 or send it to info@lloydenergy.co.uk and we will help locate the information for you

Services

Crown Gas & Power and Smart Meters

In line with the mandated rollout of smart meters Crown Gas & Power installs meters for gas customers consuming more than 732,000 kWh per annum. In addition Crown Gas & Power install smart meters as part of their contract terms for gas customers consuming less than 732,000 kWh per annum. Crown Gas & Power will also inherit smart meters of any type and will continue to operate the meter with its full smart functionality. This is done at no extra cost to you. For more information on Suppliers’ policies on smart metering visit our Guide to Suppliers & Smart Meters.

Crown Gas & Power & New Connections and Upgrade services

Crown Gas & Power offer new connections and upgrade services to all customers and what's more, unlike most suppliers, they do not require you to sign into long term contracts to receive these services. You can even go one step better and by appointing Lloyd Energy to manage your energy contracts you can take advantage of our management fee free new connections and upgrades offer.

Crown Gas & Power & IGT Meters

Crown Gas & Power does not currently support meters supplied via IGT networks (Independent Gas Transporter). If your gas supply is delivered via an IGT network then Crown Gas & Power cannot offer you a gas supply contract. To find out which suppliers meet your IGT needs call us on 0800-208-8301.

Crown Gas & Power & Supporting Meter Types

Crown Gas & Power support all gas meter types including ‘aggregated’ meters. This means whatever gas metering system you have, as long as it is not supplied via an IGT network, Crown Gas & Power can support it.

Environmental

Crown Gas & Power do not currently provide renewable or green energy products within their portfolio however they do offer smart metering solutions to help your business use less energy. As a gas only supplier, Crown Gas & Power, are not required to file a fuel mix disclosure. However for the 2013/14 period the national average was:

• Coal: 34.0%
• Gas: 25.6%
• Nuclear: 21.6%
• Renewable: 16.7%
• Other sources: 2.1%

Producing CO2 of 428g/kWh and High Level Radioactive Waste of 0.0017g/kWh To find out more visit our Guide to Fuel Mix.

Getting in touch

Does Crown Gas & Power sound like the business energy supplier you’re looking for?

If so call now on 0800-208-8301 or alternatively the fastest way to authorise us to work on your energy supply arrangements is to use our eSign service to agree our Evergreen Letter of Authority.

Not sure if Crown Gas & Power is right for you?

If you're looking at switching your energy supplier, we're here to help you determine whether Crown Gas & Power is right for you. We take the research, negotiation and paperwork off your hands and help you switch to a better deal with your choice of new energy supplier.

How we help you switch your business energy supplier.

Our team of energy experts can help you determine whether Crown Gas & Power is going to be the right supplier for you. The service we provide is independent and impartial, making sure that you get exactly the right deal for your business.