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Bills and Billing

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Bills and Billing

When I switch energy supplier, how is my final bill calculated?

Your final bill is based upon the meter reading taken at the time of the transfer. This bill will show how much energy you have used since your last bill, the payments you have made and any balance left to pay.

What if I final bill from my previous energy supplier is incorrect?

If you think that you have been overcharged, you should contact your previous supplier and explain why. It would be easy if you could provide a meter reading on the date that you changed supplier. Your supplier should normally resolve the problem for you. If they can't, or you are not happy with their response, then you should contact Consumer Focus who will be able to investigate the matter further for you.

Will my meters change if I switch energy suppliers?

No. Your meters will not be changed in any way when you change supplier unless you request them to be or if your supplier is offering you a free smart meter.

Who reads the meter when I change gas and electricity supplier?

Your new energy supplier will either arrange for someone to come and read your meter, or may ask you to take the meter reading yourself. We recommend that you keep a note of the reading to ensure that you get bill based on actual usage.

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